TaxProf Blog: IRS Answered Only 8.8% of 352,758 Telephone Calls From Deaf Taxpayers
"The Level of Service for the TTY/TDD toll-free telephone line for the 2010 Filing Season was 8.8%, the lowest Level of Service since the 2003 Filing Season when it was 6.2%.
The TTY/TDD product line Level of Service has consistently provided the lowest Level of Service among all of the Customer Account Services Enterprise product lines."
Tuesday, October 05, 2010
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